So what can LiveHelpNow do for you
Live Chat from LiveHelpNow is the valuable customer service software your business needs to stay competitive. Your reputation for providing great customer support has a direct impact on the success of your software product. LiveHelpNow is a cloud-based solution that helps you achieve success through high-touch, attentive customer service tools.
Real-time or anytime, LiveHelpNow helps you meet and exceed customer service expectations
High value tech and good customer service create satisfied customers. LiveHelpNow Help Desk Chat software gives you the secure tools to create a dynamic self-help support center using always-on callback management, email ticketing and live Chat to resolve issues in real-time through email, SMS-text messaging, or online Chat. The time-savings delivered by LiveHelpNow gives your agent the ability to manage multiple calls, surface problem calls through sentiment analysis , and offer fine-tuned knowledge and information through a well-developed, helpful, knowledge base.
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
How does LiveHelpNow improve your bottom line?
LiveHelpNow is an affordable, full-service platform that is easy to set up and integrate in minutes. You can customize the environment, set rules and triggers for assisting website visitors, and obtain real-time analytics to take full strategic advantage of the information gathered through Chat session and other interaction between clients and your agents. And that is just the beginning.
Proactively initiate a help session
When a customer is browsing your product Website looking for answers or doing keyword searches for items, live chat allows a representative to proactively initiate a help session in real time. This alone can keep a customer coming back to purchase your upgrades and add-ons to their software.
Offer your customers the ability to contact you across platforms
Visitors or customers with questions can contact you via online Chat, SMS-text messaging, or email. Plus, with LiveHelpNow, you can design contact forms to gather information that helps you understand the needs of your caller—and the larger profile of those using your products. Your Chat agents manage calls from one integrated screen, eliminating email clutter and giving your clients their choice of methods when reaching out.
Provide help quickly and effectively
LiveHelpNow’s real time data analytics and knowledgbase tools and e-mail ticketing system can help your software support staff manage even the most demanding help desk problems. Every chat, every keyword search and question asked by customers, can be automatically pulled and added to the FAQ section of your web site or be used by staff in the chat environment. This gives your support group the ability to answer questions and provide help, quickly and effectively.
Enjoy always-on help
Never miss a customer call, or suffer social media blowback because a call or query was left unanswered. Email ticketing gives clients and prospective customers the freedom to request a callback, while providing you with valuable information about their needs. Configure your environment to receive alerts when a customer has left a message, or check your queue when you are back in the office to assign or manage customer calls.
Build your knowledge base
Use LiveHelpNow to create knowledge articles that agents can transmit during Chat sessions. You can use the articles interactively with visitors on your website, too. Chat transcripts can help you understand commonly asked questions so you are able to develop thoughtful messaging and actionable information. Reduce reliance on technical support by offering just-in-time instructions on frequently raised technical or customer support issues.
Monitor, manage, and train your customer support agents
Monitor Chat agents in real-time, manage training progress, or use our Whisper Technology to provide expert assistance or coaching to new agents on the fly. Set profile parameters for agents, like access to Secure Forms that give you the ability to collect and transmit PCI and HIPAA-compliant information from clients.
Use LiveHelpNow live Chat software to boost profits and leave your clients happy
“Help” is our middle name. Don’t wait to lose business from unhappy customers who needed information or real-time assistance. See what LiveHelpNow can do for you with a free, 30-day trial.