Customizabel dashboards, real time feed of CSAT scores, Live Chat and Support ticket response rates, Knowledge base usage and many more
The facts don’t lie. Right now there is a wealth of information on your site holding vital clues to your perfect sales formula. LiveHelpNow Analytics focus in on the data that matters most to your bottom line, including a wealth of operator and website performance reports.
Gain real-time access to each conversation customers have with your team in the operator panel and review past conversations in LiveHelpNow Analytics. Recent conversations with customers are displayed to operators automatically as they chat, resolve tickets, or answer callback requests. In Analytics reports, search through past conversations by date, operator, customer details, or any other keywords and export search results to Microsoft Excel.
Every time a customer has a conversation with you they’re expressing interest in your products or services. LiveHelpNow captures the contact details of visitors that connect with you and lets you export this data for sales or marketing purposes.
Detailed Analytics reports allow you to see how many visitors browse your site, how many start conversations with your team and how effective these conversations have been for your business. Track website, operator, and team performance in real time and after the fact with customer satisfaction surveys. If you already use Google Analytics to monitor your site, LiveHelpNow services integrate seamlessly.
A customer favorite, The LiveHelpNow Challenge is a dashboard that starts with your overall account performance score and the 12 customer service metrics that are used to calculate it. Each customer service metric on the Challenge dashboard links you to resources that can help you improve your overall account score.